1. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

To begin a return, please contact service@ysdnsdv.com before sending any merchandise. Our Customer Care team will review the request, confirm whether the item is eligible, and provide the appropriate return instructions.

Returns sent without prior authorization, or sent to an address that was not provided by our Customer Care team, may not be accepted.

2. Return Eligibility

For a preference-based return, the item should generally be unused, unaltered, and in its original condition.

Where applicable, the returned package should include:

• The original product
• Original packaging
• Accessories and included components
• Manuals, inserts, or documentation supplied with the product
• Proof of purchase or the relevant order number

Different requirements may apply when an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description.

3. How to Request a Return

To request a return, email service@ysdnsdv.com and provide:

• Your order number
• The item you wish to return
• The reason for the return
• Relevant photographs or videos where necessary

After reviewing your request, our Customer Care team will provide return authorization and the appropriate return warehouse address if the return is approved.

4. Non-Returnable Items

Certain products may not be eligible for preference-based returns because of health, hygiene, personalization, safety, or product-integrity considerations.

Where applicable, non-returnable products may include:

• Customized or personalized products
• Opened hygiene-sensitive products
• Gift cards
• Items clearly identified as final sale
• Products clearly identified as non-returnable before purchase

These exclusions do not limit any consumer rights or remedies that cannot lawfully be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us as soon as reasonably possible. Where possible, we recommend contacting us within 7 days after delivery.

Please include your order number and clear photographs of the product, packaging, and shipping label where relevant.

If the issue is confirmed, YsdnSdv™ will provide an appropriate replacement, refund, or return solution at no additional return cost to the customer.

6. Return Shipping Costs

Preference-based returns:
If you return a product because of a change of mind, incorrect personal selection, or another reason not caused by a product or fulfillment issue, you are generally responsible for the return shipping cost.

Damaged, defective, incorrect, incomplete, or materially misdescribed items:
When YsdnSdv™ confirms that the issue resulted from a qualifying product problem or fulfillment error, we will provide an appropriate return, replacement, or refund solution without requiring the customer to bear the reasonable return shipping cost caused by that issue.

YsdnSdv™ does not charge a separate restocking fee for approved eligible returns.

7. Refunds and Refund Timing

Once an approved return reaches the designated return facility, we aim to inspect the returned item within 5 business days.

If the return is approved after inspection, YsdnSdv™ will issue the refund to the original payment method within 1–3 business days after approval.

Refunds are issued to the same payment method used for the original purchase whenever technically possible.

After YsdnSdv™ issues the refund, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the credit appears in your account. This financial-institution processing period is separate from YsdnSdv™'s refund issuance time.

Where permitted by applicable law, an appropriate deduction may apply if returned merchandise is missing components or has suffered avoidable loss in value caused by use, alteration, or damage beyond what was reasonably necessary to inspect the product.

8. Refunds for Damaged or Incorrect Orders

A physical return may not always be necessary when a damaged, defective, incorrect, incomplete, or materially misdescribed item is confirmed.

Depending on the circumstances, our Customer Care team may offer a replacement, full or partial refund, or another appropriate resolution. We will provide instructions after reviewing the information supplied with your claim.

9. Exchanges

Exchange availability depends on current inventory.

In some situations, the most efficient option may be to complete an approved return and place a new order for the desired product or variation.

Please contact service@ysdnsdv.com before sending any item for an exchange.

10. Order Cancellations and Changes

If you need to cancel or change an order, please contact service@ysdnsdv.com within 12 hours after purchase.

We will make reasonable efforts to accommodate eligible requests. However, cancellation or modification cannot be guaranteed once order processing, fulfillment, shipment preparation, or dispatch has begun.

YsdnSdv™ does not charge a separate cancellation fee merely for submitting an eligible cancellation request.

11. Delayed Refunds

If YsdnSdv™ has confirmed that a refund was issued but the credit has not appeared within the normal processing period, please first check with your bank, card issuer, PayPal, or other payment provider.

If you still need assistance, contact service@ysdnsdv.com with your order number and relevant payment information. Please do not send complete payment-card numbers by email.

12. Consumer Rights

This Return & Refund Policy is intended to explain YsdnSdv™'s standard return procedures.

Nothing in this policy limits statutory consumer rights, remedies, warranties, or protections that cannot legally be excluded or restricted under applicable law.